” An amazing presenter……. absolutely the best message  … Thanks  for inspiring all of us to remember the patient behind the sale.”– Doug Bohrer, Vice President, ConvaTec

The History of Patient Perspective Consulting (PPC)

Founded in 2013 by Lisa Goodman-Helfand, Patient Perspective Consulting is a small, woman-owned business committed to improving patient safety. Lisa has suffered from disfigurement, physical disabilities, and serious health traumas over the past 34 years. As a prolific healthcare consumer, she offers a unique glimpse into the patient experience.

ABC, NBC, CBS, and FOX News networks have featured Lisa’s unique life journey. People Magazine, Cosmopolitan, Yahoo!, and many other media outlets around the globe have covered Lisa’s ability to transform error/wrongdoing into an opportunity for learning and policy change. Her interactive style, compelling content, and light-hearted disposition inspire her clients to strive for excellence in patient-centered care.

 Delivering  Patient-Centered Care Begins with Honoring the Patient Voice

Rarely do those in the healthcare industry reflect upon a crucial aspect of patient care; the reality behind what it feels like to lie in a hospital bed, vulnerable, disoriented, and stripped of every basic human dignity. I have spent over 200 consecutive days as a patient in hospitals and more than three decades in and out of doctor’s offices and testing facilities. As a prolific healthcare consumer, I offer a unique glimpse into the patient experience. My presentations and consultations offer an honest and interactive style that lend insight into a system often saturated in statistics and bottom lines. As healthcare becomes increasingly digital, my personal patient perspective reminds professionals that behind every number, there is a person.

An estimated 12 million healthcare providers work in our country. Each has thousands of daily interactions with patients.  My memoir, Does This Hospital Gown Come With Sequins? sheds light on an often overlooked issue: the role empathy plays in patient care.

Endorsements

“I can personally say I have seen the lasting impact Lisa has made in the way our associates now speak to patients, their families, and caregivers. Patient satisfaction scores are improving and during rounds, I now see examples of patient centered care daily.” David Bordo, MD, FACEP, Regional Chief Medical Officer, Prescence Health

“Outstanding job… an awe-inspiring set of messages with grace, poise and humor!” – Catherine Kapferer Director of Sales Training & Development, ConvaTec

“This should be mandatory for all employees in healthcare from environmental to RNs, Administration and CEO” * From Presence Our Lady of the Resurrection (Chicago) CME Program Evaluation

“ You are a treasure!” – Susan Kovarik, RN, BSN, CCRN, CVRN

“The audience loved her and I believe her message will truly impact the work they do every day.” -Laura Concannon MD, FACP

Services

Consulting:

• Establishing patient-family advisory boards
• Improving patient survey results
• Patient harm prevention
•  Creating protocols for Apology Law implementation

Workshops and Lectures:

• Beyond the Medical Chart: Exploring the Role that Empathy Plays in Patient Care
• After the Mistake: Patient Safety Starts When We Stop Hiding Medical Error and Start Examining  It
• Doctors and Nurses Influence Eternity: A motivational presentation (often used as the key-note address) that celebrates the work medical professionals do each day.
• Talking to the Patient, Not at the Patient: Building Positive Communication Skills
• Through the Eyes of a Patient: Honoring the Patient Perspective and Providing Optimal Outcomes
• Addressing Patient Needs in the Pharmaceutical Industry

Course Adoptions: Does This Hospital Gown Come With Sequins? can be a meaningful addition to the syllabus of Medical Ethics courses. The book is available in digital and paperback form.

Click below to view sample clips from previous presentations:

Click here and here for more video footage.

To learn more about Patient Perspective Consulting, or receive references, please email Lisa Goodman-Helfand at: comfortableinmythickskin@gmail.com